Customer Success Manager

Job Summary

A company is looking for a Prestige Customer Success Manager to drive success and growth for its Strategic customer segment.

Key Responsibilities

• Manage a book of business of Large Enterprise customers, exceeding targets for gift spend
• Build and maintain strategic relationships with multiple stakeholders at each customer
• Conduct cadence calls, drive upsells, and lead executive business reviews to ensure customer satisfaction and retention

Required Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience
• 6+ years of experience in a customer-facing role at a SaaS/tech company
• Experience managing a book of business focused on Fortune 500 companies or equivalent top-tier customers
• Experience working with senior stakeholders at Large Enterprise organizations
• Ability to handle objections and creatively address customer concerns