Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for the US/Canada region (Remote).

Key Responsibilities

• Build and maintain trusted relationships with clients as their primary contact
• Coordinate implementation, onboarding, and training for clients
• Analyze customer data to develop and execute conversion rate optimization strategies

Required Qualifications

• 5+ years of Customer Success experience in a SaaS or Martech company
• Experience with Conversion Rate Optimization (CRO) and A/B testing tools
• Strong analytical skills, with proficiency in tools like Google Analytics
• Familiarity with eCommerce platforms like Shopify is a plus
• Experience with tools such as Hotjar, Optimizely, or VWO is highly preferred