Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Advocate for and consult with customers to enhance their use of the GoSpotCheck platform
• Provide training, support, and managed services to ensure customer engagement and satisfaction
• Analyze customer data to deliver actionable recommendations and maintain strong relationships with stakeholders

Required Qualifications

• 2-3 years of experience managing B2B customers, preferably with Enterprise clients
• Experience in managing multiple customer-facing projects with data-driven results
• Strong analytical skills with advanced Excel proficiency and familiarity with SQL
• Bachelor's degree required
• Experience in the beer/wine/spirits industry is a plus