Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager focused on Growth & Monetisation.

Key Responsibilities

• Manage a portfolio of high-potential creators, supporting their app launch and growth
• Guide creators in business-focused decision-making, including pricing and growth strategy
• Track creator health metrics and proactively address potential churn issues

Required Qualifications

• 3+ years in a high-touch Customer Success or Creator Success role, preferably in SaaS or EdTech
• Experience in a startup or fast-scaling environment
• Familiarity with lifecycle tools and customer data platforms
• Strong project management skills and ability to manage multiple tasks effectively
• Comfort with using asynchronous tools for remote collaboration