Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage, support, and expand their client base.

Key Responsibilities

• Understand and support clients' needs regarding visual asset workflows
• Act as a customer advocate, providing best practices and ensuring successful outcomes
• Monitor customer health and usage, and identify opportunities for account expansion

Required Qualifications

• 2-3+ years of experience managing mid-market to enterprise level customers with SaaS solutions
• Strong interest or understanding of digital photo technologies and workflows
• Highly organized and detail-oriented with the ability to work quickly
• Experience in a client-facing role with a focus on customer service
• Ability to work in a fast-paced, dynamic environment