Customer Success Manager

Job Summary

A company is looking for a Customer Success & Support Manager to oversee the customer experience and commercial operations for their product.

Key Responsibilities

• Own customer support for all users, managing escalations and complex cases
• Act as the primary point of contact for enterprise customers, handling renewals and pricing discussions
• Manage revenue operations including invoicing and entitlement investigations

Required Qualifications

• 5-8+ years of experience in B2B SaaS, particularly in Customer Success or Revenue Operations
• Experience with customer support tools like Intercom and billing systems such as Stripe
• Data-driven mindset with SQL or Snowflake experience preferred
• Ability to work autonomously and make independent decisions
• Comfortable managing support, billing, and renewals end-to-end