Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who excels in retention, renewal growth, and identifying upsell/cross-selling opportunities.

Key Responsibilities

• Manage customer relationships and develop influential partnerships while facilitating product development
• Drive customer satisfaction and success by delivering tailored value stories and demonstrating ROI
• Support retention and renewals by identifying customer needs and advocating for solutions

Required Qualifications

• University degree or equivalent relevant experience in customer engagement and adoption
• Background in publishing with SaaS experience is valued
• Experience with products in the portfolio or similar products
• Fluency in English with exceptional engagement abilities for various audience sizes
• Self-starter with strong organizational skills and experience in project management