Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to advocate for customers and oversee their engagement.

Key Responsibilities

• Oversee customer outcomes engagement, understanding their needs and challenges
• Ensure customers are technically healthy and on the latest product version
• Promote customer success stories and ensure maximum value from their investment

Required Qualifications

• Experience integrating AI into work processes or decision-making
• 5+ years of experience in customer professional services or related support
• Ability to provide independent comprehensive services
• Experience resolving issues through analysis
• ServiceNow accreditations or certifications are a plus