Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure the success of district and institutional clients throughout their journey.

Key Responsibilities

• Lead and execute the end-to-end onboarding process for new clients
• Set clear expectations and deliverables with customers for a smooth rollout
• Develop and manage structured success plans throughout the customer lifecycle

Required Qualifications

• Bachelor's degree in Education, Business, or related field required
• 3-5 years of experience in customer success, client services, or account management
• Experience in EdTech, SaaS, or education sectors preferred
• Experience supporting K-12, higher education, or corporate learning environments is a plus