Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager I to serve as the primary point of contact for clients, guiding them through their investment in the company's products and services.

Key Responsibilities

• Guide customers through the transition from onboarding to the Customer Success Manager phase of their lifecycle
• Conduct proactive communication and hold Quarterly Business Reviews to optimize product adoption
• Collaborate with cross-functional teams to enhance the overall customer experience and address pain points

Required Qualifications

• BA/BS degree
• 2-5 years of experience in Customer Success, Account Management, or Implementation
• Proficiency in PC/Mac skills, including Office Suite/G Suite tools
• Familiarity with Live Chat and project management tools
• Previous work experience in customer service, healthcare, clinical research, or academia