Customer Success Manager

Job Summary

A company is looking for a Customer Success & Implementation Manager (SaaS Enterprise).

Key Responsibilities

• Lead client onboarding and implementation, ensuring timely project delivery
• Develop engagement strategies to enhance customer usage and satisfaction
• Manage client accounts, focusing on renewals, upselling, and cross-selling opportunities

Required Qualifications

• Minimum of 5 years in Customer Success or related client-facing roles within a SaaS environment
• Proven experience in account management and client relationship management
• Strong project management skills with the ability to manage multiple implementations
• Bachelor's degree in Business Administration, Marketing, or a related field; MBA or project management certification is a plus
• Proficiency with CRM and CS platforms (e.g., HubSpot, JIRA, Google Suite)