Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage post-sale relationships for assigned DoD accounts, ensuring mission impact
• Co-create and execute tailored Customer Success Plans, aligning on priorities and driving actions for success
• Monitor customer usage data and health indicators to develop strategies for success and expansion opportunities

Required Qualifications

• Up to 5 years of experience in Customer Success, Customer Support, or other customer-facing roles
• Ability to lead and uncover customer business challenges
• Experience in documenting strategies or success plans with customers and stakeholders
• Experience working with large corporations with complex structures
• Collaboration and coordination skills across various stakeholders