Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - North America.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts, building and maintaining strong relationships
• Oversee the onboarding process for new clients and ensure timely product adoption
• Develop strategies for customer retention, manage contract renewals, and identify upselling opportunities

Required Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field
• 3-5 years of experience in customer success, account management, or a similar role, preferably in digital marketing
• Proficient understanding of digital marketing services such as social media and content marketing
• Experience with CRM and customer success tools such as Salesforce or Gainsight
• Demonstrated ability to build strong relationships and manage key customer accounts