Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - North America.

Key Responsibilities

• Manage client relationships and ensure satisfaction and loyalty
• Oversee the onboarding process for new clients and facilitate product adoption
• Develop strategies for client retention, contract renewals, and identify upselling opportunities

Required Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field
• 3-5 years of experience in customer success, account management, or a similar role
• Proficient understanding of Customer Service tools
• Experience with CRM and customer success tools such as Salesforce or Gainsight
• Call Center experience is beneficial