Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive revenue growth and ensure customer success for top-tier clients.

Key Responsibilities

• Manage the sales cycle across a portfolio of clients, focusing on renewal, retention, and customer advocacy
• Grow accounts through cross-and-up-selling while ensuring strong feature and channel adoption
• Collaborate with various teams and maintain accurate records in the CRM system

Required Qualifications

• Minimum of 2-3 years managing a client portfolio in a relevant sector
• Proven experience in key account management or managing high-value accounts
• Ability to multitask, prioritize, and manage time efficiently
• Goal-oriented with a record of delivering positive net churn
• Experience in understanding customer needs and providing growth solutions