Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to help customers maximize the value of their platform and drive retention and product adoption.

Key Responsibilities

• Build strong relationships with customers to ensure strategic value and long-term success
• Manage a portfolio of 450 key accounts, focusing on retention and product adoption
• Conduct customer reviews and identify challenges to create scalable solutions and resources

Required Qualifications

• 5+ years in a customer-facing role, preferably in SaaS Customer Success or Account Management
• Experience with supply chain, manufacturing, commerce, or retail customers
• Proven skills in client retention and strategic account management
• Data fluency with the ability to analyze usage patterns and KPIs
• Bachelor's degree or equivalent practical experience