Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer engagement and retention.

Key Responsibilities

• Build strong relationships with customers to drive strategic value and long-term success
• Manage a portfolio of 450 key accounts, focusing on retention and product adoption
• Conduct business reviews and identify scalable solutions to enhance customer experience

Required Qualifications

• 5+ years in a customer-facing role, preferably in SaaS Customer Success or Account Management
• Experience with supply chain, manufacturing, commerce, or retail customers
• Proven ability to manage and grow a diverse customer portfolio
• Data fluency with experience analyzing usage patterns and business impact
• Bachelor's degree or equivalent practical experience