Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage relationships with key stakeholders at physician offices to foster advocacy and retention
• Lead onboarding and training of new practices for smooth implementation of the system
• Act as a liaison between customers and internal teams, translating practice needs into actionable insights

Required Qualifications

• CSM (L3) - 2-4 years of experience in Customer Success, Account Management, or healthcare operations
• Senior CSM (L4) - deeper healthcare expertise and prior authorization knowledge preferred
• Experience in healthcare, health tech, or SaaS strongly preferred
• Bachelor's degree or equivalent experience
• Some travel required