Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Enterprise.

Key Responsibilities

• Maximize customer retention and success while driving operational excellence
• Establish and maintain executive-level relationships and conduct frequent business reviews
• Manage all aspects of the customer success process, including contract negotiations and project management

Required Qualifications

• Bachelor's degree strongly preferred
• 3+ years of experience as a Customer Success Manager for a SaaS company
• Proven track record of exceeding subscription revenue targets and experience with enterprise accounts
• Experience working with C-level executives
• Strongly prefer experience in sales, operations, and/or support for the Entertainment, Restaurant, or Retail Technology Space