Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success.

Key Responsibilities

• Manage, mentor, and develop a team of 5-7 Customer Success Managers
• Oversee a portfolio of $30M in ARR, ensuring revenue retention and growth
• Serve as executive sponsor for strategic accounts and act as the primary point of escalation for customer issues

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or related roles
• 2+ years of people management experience with a track record of developing teams
• Experience managing portfolios of $20M+ in ARR
• Bachelor's degree or equivalent experience
• Strong analytical skills to forecast and interpret customer data