Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Provide proactive, high-quality support to ensure a positive customer experience
• Articulate the product's value and align solutions with customer business goals
• Identify account expansion opportunities and collaborate with internal teams for execution

Required Qualifications

• 4+ years of experience in customer-facing roles
• Proven track record of delivering exceptional customer experiences in a SaaS environment
• Demonstrated project management skills with the ability to manage multiple priorities
• Strong analytical mindset and comfort with data-driven decision-making
• Startup-oriented mentality with adaptability and ownership in a fast-paced environment