Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success to lead and mentor a team focused on driving product adoption, retention, and growth for valued customers.

Key Responsibilities

• Manage and coach a team of Customer Success Managers, fostering a culture of high performance and continuous improvement
• Define and refine the Customer Success strategy, analyzing customer health data to identify risks and opportunities
• Oversee customer renewals and expansion opportunities, tracking key Customer Success metrics

Required Qualifications

• Minimum of 5+ years of experience in Customer Success or Account Management
• Minimum of 2+ years in a leadership or management role
• Proven ability to lead and motivate a team
• Demonstrated experience in developing and executing customer success strategies
• Deep knowledge of verticals impacted by data exposure, such as threat intelligence and cybersecurity