Customer Success Manager

Job Summary

A company is looking for a Mid-Market Customer Success Manager.

Key Responsibilities

• Achieve high client retention and renewal rates while partnering with Sales
• Proactively identify risk mitigation strategies to reduce client churn
• Understand customer business needs and develop strategies for growth

Required Qualifications

• 2 - 5 years of experience as a Customer Success Manager, Onboarding Manager, or Account Manager
• Experience in a fast-paced SaaS environment
• Proven track record in reducing churn and improving renewal rates
• Experience working cross-functionally with various teams
• Understanding of physical/cybersecurity or threat intelligence landscapes