Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Mid-Market.

Key Responsibilities

• Act as the primary contact for Enterprise customers, ensuring successful onboarding and tailored support
• Drive customer adoption and identify expansion opportunities by leveraging product expertise
• Manage contract renewals and collaborate with internal teams to improve customer experience and metrics

Required Qualifications

• 3-6 years of relevant work experience in customer success or account management for a SaaS solution
• Experience managing a high-touch book of business from onboarding through renewals
• Ability to connect with and influence others through engaging presentation skills
• Strong organizational and time-management skills to handle a large volume of customers
• Passion for technology and eagerness to learn new SaaS applications