Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Guide new customers through onboarding and ensure effective product/service usage
• Build strong customer relationships through regular communication and proactive support
• Monitor customer health metrics, identify at-risk accounts, and implement retention strategies

Required Qualifications:

• 4+ years in Customer Success, Account Management, or a similar role
• Bachelor's degree preferred
• Customer management experience in a software, data, or SaaS environment preferred
• Experience with sales methodologies and techniques
• Proven ability to build positive relationships with customers, including at the executive level