Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to guide customers through their post-sales journey and ensure they achieve desired outcomes.

Key Responsibilities

• Deliver customer value by building strong relationships and understanding customer needs
• Conduct regular reviews to highlight measurable results and maintain proactive communication
• Monitor customer satisfaction, identify risks, and collaborate with internal teams to improve service offerings

Required Qualifications

• 2+ years of experience in customer success, account management, or a related role
• Proven ability to manage multiple customer accounts with a focus on retention
• Experience with customer success tools like Gainsight or Salesforce
• Proactive approach to customer challenges with project management skills
• Ability to collaborate across teams and escalate issues effectively