Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (CSM) to lead client relationships and ensure the successful delivery and adoption of software solutions.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, building strong relationships through proactive communication
• Understand client business goals and translate them into strategic initiatives in collaboration with internal teams
• Lead onboarding and implementation for new clients, ensuring smooth transitions and monitoring customer health

Required Qualifications

• Bachelor's degree in Computer Science, Business Administration, or a related field
• 4+ years of experience managing software development projects or working closely with technical teams
• General technical knowledge including SaaS architectures, APIs, and databases
• Experience with JIRA and HubSpot is preferred
• Fluent in English and based in Latin America