Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Own post-sales relationships with existing and new customers to grow annual recurring revenue (ARR)
• Help improve customer experience through data analysis
• Contribute to tutorials and communications to maximize customer retention

Required Qualifications, Training, and Education

• Compliance, Audit, or Risk Management industry experience highly preferred
• 3-5 years of experience in a customer-facing role and startup SaaS experience
• Bachelor's degree
• High computer literacy and ability to learn new software
• Demonstrated leadership qualities