Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Uphold the Customer Success strategy and ensure accurate recording of interactions and follow-ups
• Oversee the customer lifecycle, managing a customer base of 30+ and conducting regular reviews
• Develop strong customer relationships and link customer goals to effective solutions

Required Qualifications

• 5+ years of experience in Customer Success, Sales/Account Management, or Professional Services in an Enterprise Software or SaaS environment
• Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
• Proven ability to work in a fluid environment with limited processes
• Experience in maintaining detailed documentation of customer interactions