Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for the North American Mid-Market.

Key Responsibilities

• Partner with enterprise customers to build and deploy conversational agents on the Agents Platform
• Guide customers on best practices for deploying and scaling agents across various platforms
• Analyze performance data to identify optimization opportunities and drive revenue growth through cross-sell initiatives

Required Qualifications

• 3-5 years of experience in Customer Success or Account Management in B2B SaaS or AI/ML products
• Proven track record of driving revenue outcomes and managing a revenue quota
• Experience in building and deploying AI agents and familiarity with API integrations
• Strong analytical skills to address customer needs and concerns
• Preferred experience in the audio AI space