Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (US).

Key Responsibilities

• Manage a portfolio of customers, ensuring engagement throughout the customer journey
• Drive customer adoption, retention, and reduce churn through strategic consultations
• Collaborate with internal teams to enhance the customer experience and advocate for customer needs

Required Qualifications

• Minimum 2 years of experience in Customer Success
• Experience in the Renewable Energy industry is a plus
• Proven ability to build relationships at all organizational levels
• Experience with CRM software; familiarity with Salesforce and/or Gainsight is preferred
• Startup or scale-up experience is preferred