Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for North America - Strategic.

Key Responsibilities

• Partner with enterprise customers to build and deploy conversational agents, advising on design, conversation flows, and integrations
• Analyze agent performance data to identify optimization opportunities and improve user experience
• Drive revenue growth by identifying expansion opportunities and collaborating with Sales and Engineering teams

Required Qualifications

• 7+ years in Customer Success, Strategic Account Management, or Enterprise Partnerships in B2B SaaS or AI/ML products
• Experience managing large enterprise accounts with a focus on net revenue retention
• Proven track record of driving revenue outcomes and closing cross-sell opportunities
• Strong technical aptitude with knowledge of AI agents and API integrations
• Preferred experience in the audio AI space