Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure customer satisfaction and success across North America.

Key Responsibilities

• Drive platform adoption and guide customers through onboarding and engagement strategies
• Develop strong customer relationships to enhance retention and satisfaction
• Handle client escalations and coordinate with internal teams for issue resolution

Required Qualifications

• 3-5 years of experience as a Customer Success Manager in the SaaS industry
• Ability to manage a portfolio of 100-200 mid-market accounts
• Proven track record of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
• Experience with Salesforce and Zendesk is a plus
• Additional language proficiency, such as Spanish, is desirable