Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, MM.

Key Responsibilities

• Manage a high volume of SMB accounts and ensure a high-quality customer experience
• Identify risks that may lead to customer churn and build relationships by providing solutions and recognizing growth opportunities
• Act as the voice of the customer by collecting feedback and driving adoption of platform features for improved retention

Required Qualifications

• 2+ years of experience, preferably in customer success or advisory roles
• Strong desire to work in the technology space with a proven track record of elite performance
• Quantitative skills with the ability to synthesize data into actionable recommendations
• Self-starter with a growth mentality, thriving in fast-paced environments
• Curiosity and a strong interest in making a significant impact