Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Serve as the primary point of contact for strategic customers, guiding them through onboarding and product adoption
• Develop strong relationships with customers to understand their goals and consult on achieving them using the platform
• Analyze customer usage to identify risks and opportunities, and execute engagement campaigns to enhance customer success

Required Qualifications

• 4+ years of experience in a community management or SaaS Customer Success role
• Proficiency in English at a CEFR Level C2 / ILR Level 5
• Experience managing relationships with multiple stakeholders
• Ability to learn and understand various business models
• Resourcefulness in finding answers and a proactive team player attitude