Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance broker relationships and drive platform adoption.

Key Responsibilities

• Manage relationships with business brokers, providing 1:1 support and feedback synthesis
• Onboard and train brokers on platform features and best practices to ensure effective usage
• Design and facilitate community-building events and create engaging content for brokers

Required Qualifications

• 2-5+ years in Customer Success, Account Management, Community Management, or similar roles
• Experience in B2B SaaS, marketplaces, or professional services preferred
• Familiarity with CRM tools and online community management
• Comfort with web-based tools like Slack, Zoom, and Google Docs
• Exposure to business brokerage, M&A, or related fields is a plus