Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Automotive.

Key Responsibilities

• Manage a portfolio of automotive dealership clients to ensure successful onboarding, engagement, satisfaction, and retention
• Deliver monthly reporting to clients, analyzing key metrics and identifying emerging issues or trends
• Lead Quarterly Business Reviews with dealership leadership to review performance and identify opportunities for deeper engagement

Required Qualifications

• Bachelor's Degree
• 3-5 years of experience in a Customer Success role within a marketing or advertising technology firm or dealership
• Knowledge of the automotive industry and digital media strongly preferred
• Experience in promoting value through customer experience
• Proficiency in Excel, including functions like V Look-ups and Pivot tables