Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities:

• Manage a portfolio of enterprise-level clients, ensuring high engagement and retention
• Develop strategic relationships with executive stakeholders at client organizations
• Proactively identify risks and opportunities within customer accounts and develop mitigation strategies

Required Qualifications:

• 4-6 years of customer success experience managing mid to large accounts, ideally in SaaS or a related industry
• Proven track record of managing large, complex accounts
• Strong understanding of customer success processes
• Proven ability to effectively manage and resolve client escalations
• Self-motivated with a demonstrated ability to take initiative