Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Small Business.

Key Responsibilities

• Build and maintain relationships with assigned customers, ensuring they derive value from services
• Collaborate with various teams to address customer issues and enhance the overall customer experience
• Achieve retention and growth targets while managing account renewals and driving product adoption

Required Qualifications

• Bachelor's degree or equivalent experience in Customer Support, Customer Success, Sales, Business Development, or Account Management
• Preferred experience managing a high volume of small business accounts or a large customer base
• Experience working under revenue quotas is strongly preferred
• Familiarity with Salesforce and Customer Success platforms is preferred
• Proficiency in Microsoft Office applications