Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for the Mid Market in the West Region.

Key Responsibilities

• Lead post-sales activities for upmarket customers through onboarding, implementation, and renewals
• Manage a book of business of approximately 50 customers and collaborate with Account Managers for renewals and expansion
• Serve as the primary contact for customers, driving them toward specific business outcomes and providing product expertise

Required Qualifications

• 4+ years of experience in Customer Success at a SaaS company
• Experience working with C-level executives and building trusted relationships
• Preferred experience in the security or compliance industry
• Proven track record of customer retention and achieving retention targets
• Technical competency to understand the software and engage with technical customers