Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for the Mid Market in the Central Region.

Key Responsibilities

• Lead post-sales activities for upmarket customers, including onboarding, implementation, and renewals
• Manage a book of business of approximately 50 customers and collaborate with Account Managers on renewals and expansions
• Develop trusted advisor relationships with key accounts and influence product strategy based on customer feedback

Required Qualifications

• 4+ years of experience in Customer Success at a SaaS company
• Experience working with C-level executives and building trusted relationships
• Preferred experience in the security or compliance industry
• Proven track record of customer retention and satisfaction
• Technical competency to understand and communicate Vanta's software effectively