Customer Success Manager

Job Summary

A company is looking for a Customer Success Consultant.

Key Responsibilities

• Own post-implementation customer journeys, driving adoption and measurable ROI
• Proactively monitor customer health and orchestrate interventions to prevent churn
• Lead Quarterly Business Reviews to demonstrate ROI and identify expansion opportunities

Required Qualifications

• 5-8 years in customer success, account management, or consulting within B2B SaaS
• Exceptional stakeholder orchestration skills and ability to influence without authority
• Strategic thinker with a bias to action and strong business acumen
• Technical fluency and expertise in change management
• Resourceful and persistent with a genuine passion for customer success