Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (100% Remote outside of Canada).

Key Responsibilities

• Manage a portfolio of small to medium customers and foster relationships throughout the customer lifecycle
• Ensure alignment of customer goals with PersistIQ services and lead retention efforts
• Collaborate with internal teams to enhance customer experience and drive upsell opportunities

Required Qualifications

• Minimum of 3+ years in a Customer Success role, preferably in a SaaS environment
• Knowledge of digital marketing, including paid ads and email marketing, is an asset
• Experience with Shopify is preferred
• A degree or diploma relevant to the role is considered an asset
• Self-motivated with the ability to work independently and collaboratively