Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Oversee customer outcomes engagement and understand each customer's needs and challenges
• Ensure customers are technically healthy and utilizing the most recent product version
• Promote customer success stories and ensure customers maximize their investment in the product

Required Qualifications

• 5+ years of experience in customer professional services or related business support
• Experience in leveraging AI in work processes or decision-making
• Ability to provide independent comprehensive services
• Experience in issue resolution through analysis
• Experience working collaboratively