Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure clients derive maximum value from their pricing SaaS solutions.

Key Responsibilities

• Build and manage relationships with customer executive stakeholders
• Own overall customer health, including contract renewal and revenue retention
• Conduct workshops and deliver quarterly business reviews to drive customer success

Required Qualifications

• 3-5+ years of experience in customer success or account management
• Experience managing and renewing enterprise-level accounts
• Strong relationship-building skills with C-level executives
• Experience supporting multiple SaaS products
• Background in B2B manufacturing and distribution is a plus