Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - SMB.

Key Responsibilities

• Build and maintain strong relationships with assigned customers, ensuring high levels of satisfaction and value recognition
• Educate customers on the effective use of the company's tools and perform basic to intermediate troubleshooting as needed
• Collaborate with cross-functional teams to enhance customer experience and advocate for customer feedback

Required Qualifications

• 2-3 years of customer success or solutions consulting experience
• 2+ years of experience working in or with dental practices
• Ability to read 2D dental radiography
• Intermediate computer skills, including proficiency with browsers, spreadsheets, and text documents
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously