Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Enterprise Accounts.

Key Responsibilities

• Manage a portfolio of strategic enterprise healthcare customers post-deployment, ensuring adoption and value realization
• Develop outcome-driven success plans and build relationships with stakeholders across various departments
• Collaborate with cross-functional teams to enhance customer experiences and drive measurable ROI

Required Qualifications

• 6+ years of Customer Success experience in the healthcare sector
• Experience in healthcare technology and SaaS platforms within complex environments
• Strong understanding of healthcare workflows and customer lifecycle management
• Demonstrated executive presence and ability to engage senior leaders
• Experience using Salesforce or similar enterprise CRM tools