Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage a portfolio of mid-market and enterprise accounts to drive customer satisfaction and retention
• Oversee subscription renewals and identify churn risks while collaborating with sales teams for account expansion
• Act as a trusted advisor to customers, guiding them through onboarding and product adoption to maximize value

Required Qualifications

• 3+ years of experience in customer success, consulting, or technical pre-sales in a SaaS or high-tech company
• Proven ability to map customer business processes to product capabilities
• Experience managing multiple account engagements and handling escalations
• Bachelor's degree required
• Proficiency in Salesforce and Microsoft Office tools