Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - SMB.

Key Responsibilities

• Build and nurture strong client relationships with key stakeholders to support their strategic goals
• Drive customer ROI by engaging with customers to track KPIs and ensure they achieve measurable outcomes
• Grow and defend revenue through contract renewals, negotiations, and identifying upsell opportunities

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or strategic consulting roles within a SaaS environment
• Strong understanding of SaaS products, with experience in Revenue Operations (RevOps) being a plus
• Proven track record of managing retention and driving growth through high-touch customer engagement
• Experience using Salesforce and other CRM or GTM systems is preferred
• Ability to simplify complex concepts for various audiences