Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Tech Touch.

Key Responsibilities

• Serve as the customer's advocate to ensure their success
• Project manage communication plans and track account health
• Manage escalations and coordinate resolutions for customer disputes

Required Qualifications

• Minimum of two (2) years in Customer Relationship, Customer Success Management, or related role
• Previous HR or Public Safety experience preferred
• Experience managing accounts with $15k and under within a large book of business
• Strong technical background with online software (SaaS) products preferred
• Knowledge of Salesforce or Gainsight preferred